Time Fur Change Terms and Conditions

Salon policies

• We recommend that you bring a fresh collar/harness for use after a groom to ensure that your pet leaves looking their best.
• Ensure that your dog has has an adequate walk before the groom to ensure that they are ready and willing to be groomed.
• Ensure that you have toileted your dog and that food has not been consumed recently before grooming. This minimises the need for additional time cleaning and overrunning appointments.
• You will be given an estimated time of completion for the groom, this will then be confirmed via text message or phone call 30 minutes before completion to ensure that you have enough time to arrange collection of your dog. Time Fur Change reserve the right to charge a late fee if you arrive later than 15 minutes after your appointment completion time. Additional out of hours or overnight fees will apply if you fail to collect your dog after the salon closes and we will make any actions we deem necessary to secure your dog.
• Your contact details will be stored to enable Time Fur Change to contact you by email, mail, telephone or text, for example in emergencies, booking reminders, special offers and collections. To opt out of marketing, speak to the Time Fur Change management team.
• Client data will be treated in accordance with the data protection principles of the Data Protection Act.
• If you are dissatisfied with any part of the groom, please raise any issues at the time of the groom or within 48 hours so that we can address them appropriately. We will always try to ensure that your expectations are met, however there are times when this is not possible due to circumstances outside of our control. In those cases we will do our best to communicate these with you as soon as possible and offer suitable alternatives. If a restyle is requested due to lack of communication, we reserve the right to charge for a full grooming service. When a restyle is not possible, we will ensure that grooming notes are updated to advise of the changes to be made for their next appointment. Please do not leave negative feedback anywhere without contacting us first so we can address your concerns, we take great pride in our service and want our clients to feel the same.
• Time Fur Change reserve the right to monitor the salon including the use of voice and video recording to ensure the safety of staff, customers and pets, and protect against theft and damage to salon property.
• Time Fur Change reserve the right to use photographs of your pet in our social media, website, printed materials and for use in staff portfolios.
• Time Fur Change reserve the right to refuse to groom any pet without reason.
• Time Fur Change reserve the right to refuse any customer without reason.
• Time Fur Change will not be held responsible for any loss of personal items during the appointment.
• Time Fur Change has the right to amend these terms and conditions at any time without prior notice.

Your Pets Health and Safety

• You must inform Time Fur Change of any existing medical conditions your dog may have, as well as any and all changes to their behaviour or health. Grooming of sick or elderly dogs is done so at the owners own risk. Whilst every care is taken, any pet left within Time Fur Change is left entirely at the owner's risk.
• Time Fur Change cannot be held responsible or liable for any underlying skin or health problems that grooming may expose or exacerbate.
• Time Fur Change cannot be held responsible for the standard of grooming or mishaps that may occur while grooming dogs with behavioural issues.
• You must inform Time Fur Change if your pet has any behavioural issues and is known to have bitten other groomers or vets previously. Failure to do so may result in your appointment being cancelled and no further appointments. Any dogs that are aggressive towards a member of the grooming team or another pet may need to be muzzled or crated. It is the owners responsibility to inform the groomer if they do not wish their dog to be muzzled. Refusal will result in the groom not taking place.
• If your pet is appears unwell at the time of the appointment, they will not be accepted for grooming due to the risk of cross infection to other pets.
• We will not groom any dog that has had anaesthetic within the last 48 hours or has received a surgical procedure which requires stitches. The dog must be fully healed and recovered before a grooming appointment can take place.
• We will not groom any dog that has been microchipped within the last 24 hours.
• Bitches that are in heat, whelp or nursing puppies will not be accepted for a groom.
• If your pet is found to have fleas, we will charge a fee of £15 in addition to the cost of the groom, where your pet may be bathed in a flea shampoo and the salon disinfected/fumigated.
• If the grooming team determines that a pet requires immediate veterinary care, it will be provided, and you agree to cover any associated costs.
• Time Fur Change reserve the right to stop a groom any time if they determine that the health and safety of either the pet or groomer are at risk and you will be notified to arrange collection as soon as possible.

Matting Policy

XL Bully Policy

Appointments

• We require 48 hours notice (72 hours if 2 or more dogs on one appointment) for appointment cancellations.
• Time Fur Change will require a 50% non-refundable deposit to secure your booking, to be paid within 48 hours of making the appointment for this to be confirmed. Failure to pay the deposit will result in your appointment time being offered to other customers.
• Missed appointments with no communication prior to the appointment time will incur the full expected cost of the groom, which will need to be paid in full before further appointments can be booked.
• If you arrive late for your appointment you may be asked to reschedule and the late cancelation fee applied.
• We reserve the right to refuse to book any further appointments due to missed or late appointment attendance, refusing to pay the cancelation fee or not treating our groomers with respect.
• All our grooming prices are estimates based on the information provided prior and are subject to change due to coat condition, behaviour, additional needs and restyling.